MTech provides service out of our main shop in Cleveland, Ohio supplemented by our traveling service techs, which we utilize for on-site truck service throughout Ohio, Michigan and Western PA. We firmly believe that to provide the best service means we come to you, not the other way around. All of our technicians are factory certified for all of our major product lines. We also maintain a complete stock of parts for all equipment we sell at our Cleveland facility to ensure there are no delays in getting you back up and running.
Every minute that your equipment isn’t working is another minute of downtime that stops your job from progressing. In most applications, it is critical that you get up and running as quickly as possible, which is why our service facility is complete with factory-certified technicians and stocked with parts for the equipment we sell. You expect premiere quality from our products, and that’s precisely what you’ll get from our service department, too, should you need us.
When it comes to service, we prioritize minimizing downtime while helping your equipment last as long as possible. Here’s how:
Many of the industries we serve work night and day, supporting the public with essential services. Whether you have problems with your equipment at 2 p.m. or 2 a.m., we can answer the call and keep you moving.
Phone and Software Support
For general troubleshooting, we offer 24/7 phone support. We’ll get you up and running in no time with quick answers to walk you through a fix. We can also help you sort out software issues, should they arise. We carry many products that run on sophisticated programs and can assist if they start to act up or you want to know more about your product’s capabilities.
After equipment breaks down, the first thing you want to do is get back to the task at hand. You need to get moving, and hauling your truck to a repair shop is an additional cost that takes more time out of your day and delays your work.
At MTech, we use our Maintainer line of trucks to get a technician out to your workplace. The technician can then conduct repairs and service right where you work. Our goal is to get you fully operational again within 24-48 hours. Our on-site service guarantee comes included with your purchase.
Fully Stocked Parts Supply
The agony of waiting on a part to arrive isn’t something we want our clients to experience. To avoid that situation, we maintain a complete stock of parts for all of the equipment we sell at our Cleveland facility to ensure there are no delays in getting you back to work.
Our techs are experts in servicing and repairing all of the original equipment manufacturers (OEM) that we carry. They know the ins and outs of these tools and have completed training to work with them specifically. Every vehicle has its quirks, and they know all about them.
We have technicians certified to work with products from the following manufacturers.
- Bucher Municipal
- French Creek
- RC Mowers
- Xtreme Vac By ODB
MTech Services to Keep You Moving
MTech provides service out of our main shop in Cleveland, Ohio, supplemented by our traveling service techs, which we utilize for on-site truck service throughout Ohio, Michigan and Western PA. We firmly believe that providing the best service means we come to you, not the other way around.
If you need truck service right away, give us a call at (800) 362-0240. You can also fill out a contact form instead, and we’ll get back to you shortly!